Privacy Policy

So that you can browse our portal and use our services, we collect the following types of information:

1.1. Information you provide

• Registration data: when registering on our platform, you provide us with: name, phone, email, address, city, state, company, business phone, and mobile phone.
• Authentication information: to provide a secure environment, we may request identification and authentication information, such as email and phone. When you choose to authenticate via Google or Microsoft (OAuth), we receive the name, email, and profile picture associated with the account, according to the authorized permission scope, without storing your password.

1.2. Automatically generated information

• Access logs: we automatically collect application access logs, which may include the IP address, with date and time, used to access the platform. This data is collected on a mandatory basis, as required by Law 12.965/2014 (Brazilian Internet Civil Framework), but will be provided to third parties only with your express authorization or by court order.
• Communications with us: when you communicate with us, we collect information about the communication, including metadata such as date, IP, and time, as well as all of its content and any information you choose to provide.
• Cookies and similar technologies: we use cookies, that is, text files generated and stored in your browser or device by sites, applications, and online ads, as detailed in section 5.

1.3. Information from Meta platforms

When you interact with us through Facebook Messenger, Instagram Direct, or WhatsApp, we may collect your username, account identifier, profile picture, and the content of the messages exchanged, as well as the data needed to provide service and communication through these channels.

We value your privacy and, for this reason, all data and information about you are treated with the highest confidentiality, being used only for the purposes described and known and authorized by you.

2.1. Authorized uses

We may use your data to:

• Allow you to access and use all the features of our platform;
• Comply with legal and regulatory obligations;
• Send messages, alerts, notifications, and updates regarding support or services provided, products, services, promotions, news, updates, events, and other matters of interest to you, including by email, SMS, and WhatsApp;
• Carry out marketing activities, disclosure of promotions and offers, audience segmentation, and behavior analysis, metrics, and usage tracking, including through large-scale data processing and aggregation (map reduce), for statistical purposes and for improving and personalizing the services;
• Detect and prevent fraud, spam, and security incidents;
• Verify or authenticate the information you provide, including by comparing it with data collected from other sources;
• Any purpose you authorize at the time of data collection.

We may occasionally use data for purposes other than those provided for in this Policy, but always within your legitimate expectations. Any use for purposes that do not meet this prerogative will be carried out with your prior authorization. You may, at any time, object to the use of your data for marketing purposes and unsubscribe from promotional communications, as described in the "Data subject rights" section.

2.2. Deletion of data

All collected data will be deleted from our servers upon your request, through a free and simple procedure, or when it is no longer necessary or relevant for providing the services, unless there is another reason to keep it, such as a legal obligation to retain data or the need to preserve it to protect our rights.

We may share your information in the following situations:

• With service providers and technology partners acting on our behalf, under confidentiality obligations;
• With third parties, business partners, and advertising platforms, for marketing purposes, disclosure of promotions and offers, audience segmentation, and campaign tracking, including through channels such as email, SMS, and WhatsApp;
• When requested by court order or by a competent authority.

All the information we store about you may be considered an asset in the event of negotiations of which we are a part. In this sense, we reserve the right to include your data among the company assets, should it be sold, acquired, or merged with another. Through this Policy, you agree and are aware of this possibility.

The use and transfer of information received from the Google and Microsoft APIs follow the respective policies of these platforms, including the Google API Services User Data Policy and the applicable Limited Use requirements.

When you interact with us through the platforms of Meta Platforms, Inc. — Facebook Messenger, Instagram Direct, and WhatsApp —, data processing also observes Meta policies and terms, including the Messenger Platform Policies, the WhatsApp Business API, and the Instagram APIs. We use the data from these platforms to respond to and handle your requests, provide support, continue conversations, send authorized communications and, where applicable, for marketing and relationship purposes within the limits allowed by each platform. Message content is used only for the service and communication purposes it is intended for.

In all cases, we use this data exclusively for the purposes authorized by you at the time of consent, and we do not use it in a manner incompatible with the terms of the respective platforms. You may revoke access at any time through the security settings of your Google account (myaccount.google.com/permissions), Microsoft (account.live.com/consent/Manage), or Meta, in the apps and websites settings of Facebook/Instagram, as well as by ending or blocking the conversation on the messaging channels.

Our site uses cookies and similar technologies (such as pixels, tags, and identifiers) to improve your browsing experience, remember preferences, analyze site performance, and target content and ads. We use:

• Essential cookies: necessary for the operation of the site and authentication features.
• Performance and analytics cookies: allow us to measure site usage, generate metrics and statistics, and improve our services.
• Functionality cookies: store preferences to personalize your experience.
• Marketing and advertising cookies: used to display relevant offers, measure campaigns, and perform remarketing, including together with third-party partners and advertising platforms.

You can manage, block, or delete cookies at any time through your browser settings. Disabling certain cookies may affect the operation of some site features.

You will always have rights regarding the privacy and protection of your personal data. Below, we summarize the rights you have under Brazilian data protection laws:

6.1. Right of access

Allows you to request and receive a copy of the personal data we hold about you.

6.2. Right of rectification

At any time you may request the correction and/or rectification of your personal data if you find that any of it is incorrect. To do so, we will need to verify the validity of the new information provided. You can rectify your data by emailing contato@adjtech.com.br.

6.3. Right of deletion

You may request the deletion of the personal data we hold about you. All data will be deleted from our servers when you so request or when it is no longer necessary or relevant for us to provide our services, unless there is another reason to keep it, such as a legal retention obligation or the need to preserve it to protect our rights. To change or delete your information from our database, send an email to contato@adjtech.com.br.

6.4. Right to object to processing

You have the right to contest where and in what context we are processing your personal data for different purposes, including objecting to processing for marketing purposes and unsubscribing from communications by email, SMS, and WhatsApp.

6.5. Right to request anonymization, blocking, or elimination

You may request the suspension of the processing of your personal data in the following cases: (a) if you want us to establish the accuracy of the data; (b) keeping the data even if we no longer need it, in order to exercise or defend legal claims; or (c) if you object to the use of your data, in which case we will need to verify whether we have no legitimate grounds to continue processing it.

6.6. Right to portability

We will provide you, or a third party indicated by you, with your personal data in a structured and interoperable format.

6.7. Right to withdraw your consent

You have the right to withdraw your consent regarding the terms of this Policy, including by disconnecting your Google, Microsoft, or Meta (Messenger, Instagram, and WhatsApp) accounts. If you withdraw consent, we may not be able to provide certain services.

We may need to request specific information from you to confirm your identity and ensure your rights — a security measure intended to prevent the improper disclosure of personal data to anyone who is not entitled to receive it. We may also contact you to obtain more information about your request, in order to speed up our response. We try to respond to all requests within 15 days. Occasionally it may take longer if the request is particularly complex or if there are several requests; in this case, we will notify you and keep you updated on the progress.

All your data is confidential, and only people with proper authorization will have access to it. We make all reasonable market efforts to ensure the security of our systems and your data. Our servers are located in different places to ensure stability and security, and can only be accessed through previously authorized communication channels.

All your information will, whenever possible, be encrypted, as long as this does not make its use by the platform unfeasible. At any time you may request a copy of your data stored in our systems. We will keep the data and information only for as long as it is necessary or relevant for the purposes described in this Policy, for periods predetermined by law, or for as long as it is necessary to maintain our legitimate interests.

It is important to clarify that we cannot guarantee that all your data will be free from unauthorized access, especially in the event of improper sharing of the credentials needed to access the application. We recommend that you keep your password in a safe place, and sharing it with third parties is not advised. You agree to notify us immediately, through a secure means, of any unauthorized use of your account or unauthorized access by third parties.

We reserve the right to update this Privacy Policy as many times as necessary, in order to provide safer information and to continually improve your experience. Changes take effect upon their publication on this page.

This document is governed by and must be interpreted in accordance with the laws and regulations that make up the Brazilian legal system, including the General Data Protection Law (Law No. 13.709/2018 — LGPD). The Court of the District of Pompéia, São Paulo, is elected as competent to resolve any matters arising from this document, with express waiver of any other.